by Dr. Z | Mar 11, 2015 | Learning, Negotiation, Understanding Conflict
I am in desperate need of a new phone, so I headed to Best Buy with my two-year old to upgrade the phone. When we arrived the two Best Buy mobile associates were already with customers, so we took a seat in the waiting area. Waiting is my least favorite activity on...
by Dr. Z | Feb 26, 2015 | Business Decisions, Revenue or Quality
I was trying on shoes in Foot Locker last weekend, when the young clerk, brimming with confidence, began his pitch, “As you can see here, sir,” he said, pointing to a frayed shoe sole, “the soles on these shoes (Nike Shox) commonly fray and break at the seam. So we...
by Dr. Z | Feb 22, 2015 | CommBomb
by Dr. Z | Feb 17, 2015 | CommBomb
by Dr. Z | Feb 15, 2015 | Negotiation
At my negotiation training workshops, someone inevitably asks the question, “Is everything negotiable?” The quick answer to this question is NO, but the question introduces a deeper discussion that has merit. While people can engage in negotiation over...
