by Dr. Z | Mar 11, 2015 | Learning, Negotiation, Understanding Conflict
I am in desperate need of a new phone, so I headed to Best Buy with my two-year old to upgrade the phone. When we arrived the two Best Buy mobile associates were already with customers, so we took a seat in the waiting area. Waiting is my least favorite activity on...
by Dr. Z | Feb 15, 2015 | Negotiation
At my negotiation training workshops, someone inevitably asks the question, “Is everything negotiable?” The quick answer to this question is NO, but the question introduces a deeper discussion that has merit. While people can engage in negotiation over...
by Dr. Z | Aug 23, 2011 | Mediation and Communication, Negotiation
The Fallacy of ‘Homo Economicus’ In the realm of Economics, it is assumed that people act rationally and make decisions that are always in one’s best interests. Economists call this “Maximizing Utility,” and traditional economics theory...
